We have an extensive network of our own exclusive resources as well as 2 operations coordination centres in Barcelona and Madrid. In addition, we have undertaken a digital transformation plan that allows us to offer an omnichannel, agile and efficient service.

For all these reasons, we provide comprehensive 24-hour mechanical assistance of the highest quality to companies in the insurance sector, car manufacturers and vehicle rental and leasing companies.

We are a comprehensive mobility assistance partner, capable of providing services for everything from a scooter to a truck, including a van, electric vehicle (bicycle, moped, car), connected vehicle, motorbike, car sharing vehicle, etc.

We have two operation centres with our own staff in Barcelona and Madrid, which allow for comprehensive management of interventions, shortening arrival and resolution times:

We have incorporated the most modern technology in our operations coordination centres, as well as in our assistance fleet. We work with the most advanced management software tools on the market, state-of-the-art contact centres and video-loss-adjustment systems.

All of this enables us to offer an omnichannel attention, speed-up operations, make a diagnosis during the first call, automatically allocate the most suitable resources for each case.

We transfer our vocation for assistance, which has made us leaders in the private market, to our corporate clients in order to provide the best service to their customers in the moments of truth.

Our technology allows us to personalise the customer experience, designing different customer journeys according to the demands of our corporate clients.

For all these reasons, thanks to a model focused on people, the companies that trust in the RACC can offer their customers high quality services that contribute to their loyalty.