HOME ASSISTANCE
The Home Assistance service for our customers is provided through RACC Servihogar 24h, a company of the RACC Group, with the same vocation for service and a very competitive model that has become a benchmark for quality and efficiency.
We are experts in the comprehensive management of 24-hour home assistance, which we provide to insurance companies, financial institutions, utilities and companies in the real estate sector.
Experts in 24-hour home assistance.
Handling and coordination of the service from start to finish.
Extensive network of our own professionals and collaborators throughout Spain.
Services
Comprehensive handling of home assistance throughout Spain
Handling of all types of claims: repairable, mixed and indemnifiable
Urgent services in less than 3 hours
Preventive and corrective maintenance services for homes and business premises
Overhaul of installations (electrical, heating, refrigeration, plumbing)
Installation, overhaul and repair of boilers
Adaptation service to connected home (IoT)
Value-added services: home handyman/do-it-yourself, refurbishments, adaptation of homes for people with reduced mobility, installation and repair of household appliances, pest control service
Property recovery services
Custody and management of property keys
Real estate marketing: photographs of properties, production, distribution and placement of advertising materials (posters, canvases, PVC)
Concierge services
Our Own Coordination Centres
We have three of our own operations centres in Barcelona, Madrid and Badalona, which allow us to manage our interventions in an integrated manner:
A stable, trained and specialised team of 300 people
100% of our own staff
290,000 home assistance services per year
563,000 calls to the home managed annually
80% of the calls are dealt with in less than 20 seconds
24/7 omnichannel service
Wide network of repairers in Spain
116
Own professionals
400
Collaborating companies
4.500
Collaborators from all guilds
Digital Transformation at the Service of Assistance
We have incorporated the most modern technology in our operations coordination centres, as well as in our assistance fleet. We work with the most advanced management software tools on the market, state-of-the-art contact centres and video-loss-adjustment systems.
All of this allows us to streamline operations, diagnose breakdowns from the first call and use the most appropriate resources in each case, as well as greater efficiency and cost containment.
Optimal Customer Experience
In every service we provide, our aim is to offer the best customer experience.
End-to-end management and coordination, the integration of advanced technology and a network of our own repairers and exclusive collaborators allow us to provide personalised assistance of the highest quality throughout Spain with the aim of always exceeding customer expectations.
In addition, our technology allows us to personalize customer journeys according to the demands of our corporate clients.
Personalized Customer Journeys
High Quality Rates
Our extensive network of our own exclusive resources allows us to guarantee maximum control over the quality and follow-up of our services at home, as reflected in our satisfaction rates.
