The Home Assistance service for our customers is provided through RACC Servihogar 24h, a company of the RACC Group, with the same vocation for service and a very competitive model that has become a benchmark for quality and efficiency.

We are experts in the comprehensive management of 24-hour home assistance, which we provide to insurance companies, financial institutions, utilities and companies in the real estate sector.

We have three of our own operations centres in Barcelona, Madrid and Badalona, which allow us to manage our interventions in an integrated manner:

We have incorporated the most modern technology in our operations coordination centres, as well as in our assistance fleet. We work with the most advanced management software tools on the market, state-of-the-art contact centres and video-loss-adjustment systems.

All of this allows us to streamline operations, diagnose breakdowns from the first call and use the most appropriate resources in each case, as well as greater efficiency and cost containment.

In every service we provide, our aim is to offer the best customer experience.

End-to-end management and coordination, the integration of advanced technology and a network of our own repairers and exclusive collaborators allow us to provide personalised assistance of the highest quality throughout Spain with the aim of always exceeding customer expectations.

In addition, our technology allows us to personalize customer journeys according to the demands of our corporate clients.