See the conditions of use and the privacy policy and cookie policy of the site.
CONDITIONS OF USE
1. DEFINITIONS
In these conditions of use, the following terms shall have the following meanings:
RACC: Reial Automòbil Club de Catalunya, with registered office at Av. Diagonal, no. 687, in Barcelona, registered at the Directorate General of Law and Legal Entities with the number 43035, (Tax ID G-08307928), owner of the Internet portals.
Conditions of use: The terms and conditions that regulate the legal relation between RACC and the user as regards the access and use of the portal by the user.
Contracting conditions: The terms and conditions that regulate the electronic contracts for the products and/or services of the RACC offered on the website which are applicable to the user whenever the user decides to contract the Products.
Portal: All of the websites located in the Internet site (url) www.racc.com.
Products: The goods and services offered through the portal to be assessed and/or purchased by users.
Users: The natural person or legal entity that has access to and uses the portal.
2. SERVICE PROVIDED
2.1 The Service
The service provided by the RACC is to offer users free access and use of the portal, through whose web pages they can obtain information on different products and services marketed by the RACC Group of Companies, such as, for example: (1) insurance policies offered by RACC MEDIAGENT, S.A.U., Exclusive Insurance Agency of GACM SEGUROS GENERALES COMPAÑÍA DE SEGUROS Y REASEGUROS, S.A.U., authorised to operate in the branch of life, accident and health insurance (including health care) with AGRUPACIÓN AMCI DE SEGUROS Y REASEGUROS, S.A. Registration number: C0708A58201740, Registro Administrativo Especial de Mediadores de Seguros de la D.G.S.F.P.; (2) Trips offered by the Travel Agency RACC Travel, SL, with address at Av. Diagonal, nº 687, in Barcelona (CIF B65365975) (technical organisation: RACC TRAVEL-GC-275-MD). Registered in the Barcelona Trade Register of Barcelona, Volume 42046, Folio 163, Page B 400269, Entry 1; (3) mobile telephony (RACCTel); (4) vehicles.
The purchase of products and/or services does not require prior registration on the portal.
The user will be submitted to the specific conditions established for each of the services or products such as, for example, the payment of a price.
RACC is not the seller of the products and/or service if it is not expressly stated with each product. The user recognises and accepts that some of the purchases of products and/or services are transactions made with the respective seller or offerer of the products and not with RACC. The products and services offered in the portal include the applicable taxes and, given the case, the respective shipment costs. These prices are for orientation purposes only and may be modified. The definitive prices will be confirmed when making the reservation of the products or the hired services.
In addition, users will also be able to link to the RACC Foundation (fundacion.racc.es) and MotorSport (motorsport.racc.es) websites.
2.2 Third-party advertising and links
Advertising third parties: The transactions between the user and advertising third parties found in or through the portal are made only and exclusively between the user and the third parties. The user acknowledges and accepts that RACC will not be liable for any damages whatsoever arising out of the transactions or the presence of this kind of advertising parties in the portal. Specifically, the RACC neither guarantees nor accepts responsibility for the vehicles offered on the portal, given that the sales contract is signed with the seller (dealer or private individual in the case of second-hand vehicles).
Links: The inclusion of links does not in any case imply the existence of a relationship of any type between the RACC of the Portal and the owner of the respective website. Any bond, link, forwarding or association (“links”) with other websites (www), made available through the portal do not imply any type of guarantee by the RACC for the user.
2.3 Contracting Parties and Disputes
Except as otherwise agreed, the RACC is neither a party nor is it involved in or liable for the transactions, agreements, contracts or disputes between the users and the respective product seller. In case of disputes the user will hold the RACC, its agents and employees harmless from any dispute, demand or liability, of any type, related to or arising out of such transactions, agreements, contracts or disputes.
3. PRIVATE AREA
3.1 Access
The access to the Private Area is subject to previous registration, which can only be made by the RACC members. Registered users may consult the different products and/or services they have contracted with RACC, as well as manage their communications with RACC.
The RACC customer who chooses to register on the portal will enter his/her Personal Identification Number and date of birth, data that will allow him/her to be identified as a RACC customer, and will subsequently be required to enter an access password in the portal’s registration module. The user will be responsible for keeping his/her account and all and any transactions made with it confidential. The user undertakes to not giving the password to any other person and to take all necessary measure to keep the password secret. The user is the only and exclusive responsible of the password’s custody and for the use, authorised or not, by third parties.
The RACC customer must check that their details are correct and, if they do not include their email address, they must enter it.
The use of the e-mail address and the password of a user will be understood as made on behalf of the user. In this sense, the user will have to notify immediately the RACC, as the owner of the portal, about any access restriction, modification of cancellation of the e-mail address or the password he/she wishes to be made.
The user knows that the access to the portal using the identity or the password of another user, as well as obtaining, using or disseminating personal data of other users may be considered as a legal and possible penal infringement.
In relation with the registration process in the portal, the user undertakes to provide current, complete and true information and to keep it updated during the whole use of the portal.
3.2 De-Registration
The RACC may, at any time and whenever they consider it to be necessary for the good working of the portal, de-register a registered user, regardless of the fulfilment of the pending obligations arising out of these conditions of use or the transactions agreed on.
Likewise, the RACC shall unsubscribe the registered user when he/she loses his/her membership status, which is an essential condition for access to the Private Area.
The registered user may unsubscribe as a user of the portal through the “My Details” module of the Private Area.
4. RIGHTS AND OBLIGATIONS OF USERS (registered or not)
4.1 User’s Responsibility
The user acknowledges and voluntarily accepts that the use of the portal is made, in any case, under his/her sole and exclusive responsibility.
The user shall be liable for the damages of any nature that the RACC may sustain as a consequence of the infringement of any of the obligations that the user has by virtue of these conditions of use or by law as regards the use of this portal.
4.2 Compliance with Laws
The user undertakes to access and use the portal in accordance with the law, the General Conditions of Use and generally accepted moral standards and good practice. The user likewise undertakes not to use the portal for unlawful or illegal purposes, purposes that harm the rights of third parties, or to use it in ways that damage or disable the Website or the rights of third parties.
4.3 Non-Interference with the Portal
The user declares, guarantees and undertakes expressly not to send, transfer, distribute or publish through the portal, materials that (i) restrict or entirely prevent other users from utilising and enjoying the portal; (ii) are illegal, threatening, abusive, harmful, slanderous, defamatory, hateful, racist, obscene, vulgar, offensive, pornographic, disrespectful towards religions or indecent; (iii) constitute or might constitute facts that could give rise to civil or criminal suits; (iv) injure, violate, plagiarise or infringe the rights of third parties, including intellectual and industrial property rights; (v) contain viruses or other harmful components capable of interrupting, destroying or limiting the functionality of any computer programs or equipment; (vi) the user is not entitled to transfer; and (vii) are unsolicited or subliminal advertising materials; or (viii) contain false or deceitful statements and instructions.
The user declares, guarantees and undertakes expressly (i) not to interfere with the website or the servers connected to the website and to obey the requirements, systems and procedures thereof; (ii) not to obtain unauthorised access to other systems through the website; (iii) not to exert an influence on the website such as to negatively affect the transactions of other users; (iv) not to threaten or coerce other users; (v) not to store or gather personal or professional data of other users; (vi) not to act in a false and unauthorised manner in the name and on behalf of other persons or entities; (vi) not to engage in practices that constitute unfair competition.
The user declares, guarantees and undertakes expressly not to show, sell, transmit, use, store, extract or exploit the personal or commercial names, addresses, telephone and fax numbers, e-mail addresses, lists, prices, fees or any other information related to the portal or the users.
4.4 Information on the Processing of Personal Data
5. CHANGE OF THE CONDITIONS OF USE AND THE PORTAL
The RACC may change and amend the total or partial content of the conditions of use that are available and accessible at the bottom of each page of the portal at any time. Browsing in the portal implies (i) accepting the conditions of use of the portal and that (ii) the acceptance is permanent, constant and ratified, and that, at any given time, this acceptance shall be understood as referred to the conditions of use that are applicable at any time.
6. PROPERTY RIGHTS
The user acknowledges and accepts that the portal and any software used in relation with it, contains priority and confidential information and that it is protected by intellectual and industrial property rights. Without the express consent of the RACC, the user may not alter, rent, provide, sell, copy, reproduce, transfer, distribute or create works deriving from or based upon the portal or upon its content. The user may not connect this portal to another website, nor resell or redistribute any part of the portal, nor provide third parties with access to the portal.
No license: The RACC is not providing any license or authorisation to use of any kind for its intellectual or industrial property rights, or for any other rights related to the portal or its content.
7. INDEMNIFICATION
The user shall defend, hold harmless, and indemnify the RACC, its subsidiaries, directors, owners, employees, agents, collaborators, shareholders, commercial partners and suppliers from and against any and all liability and damages of any kind arising out of (i) the use of the portal by the user, (ii) the infringement by the user of the conditions of use, (iii) any dispute or claim between the user and a third party, (iv) the infringement of third party rights by the user.
8. GENERAL
8.1 Communications
All communications to be made between the RACC and the user shall be made by e-mail (i) when addressed to the RACC to the e-mail address inforacc@racc.es and, (ii) when addressed to the user, to the e-mail address provided by the user. . The user may also contact the RACC through the Virtual RACC Office on Facebook and Twitter.
The reply of the RACC will depend on the volume of e-mails and messages received, and on the complexity of the questions posed, although it will always stick to the legally established deadlines, without guaranteeing the correct working of the e-mail and of the messages when being received or sent.
The data provided by the user in this e-mail or message will be processed according to the applicable regulations as regards the law on the protection of personal data.
8.2 Applicable Law and Jurisdiction
The Portal and the conditions of use will be regulated and construed according to Spanish Law.
The RACC and the user will do any reasonable efforts to solve in a friendly manner, any dispute that may arise out of or in relation with these conditions of use and/or the portal. To this end, any claims may be made by phone, by mail or on the RACC website..
Should it not be possible for the parties to solve a dispute, the issue will be submitted to the competence of the respective Judges or Courts, according to the applicable regulations.
We also inform you that, in accordance with Regulation (EU) 524/2013, you can access the European Union’s online dispute resolution platform at the following link: https://ec.europa.eu/consumers/odr/.
8.3 Transfer or Assignment
The rights and obligations of the user with regard to the portal cannot be transferred or assigned, neither totally nor partially, by the user to third parties without the previous consent by the RACC.
The user authorises the RACC, from this moment on, to transfer its rights and obligations of the portal to third parties, exclusively for the purposes stated in the Privacy Policy section, and always subject to what is established in the Spanish Law on the protection of personal data.
8.4 Preservation of the Legal Relation
Should any clause of the Portal or of these Conditions of Use be declared, totally or partially, null or invalid, the nullity or invalidity shall only affect the respective provision. The remaining clauses of the portal or the conditions of use shall continue in force and the respective provision or part affected shall be considered as non-existing, except if it affects the provisions or conditions of use as a whole, because it is an essential part.
8.5 Total Agreement
The conditions of use are the total agreement between the parties in relation with the object of their legal relation.
9. REMOTE CONTRACTING OF RACC PRODUCTS AND SERVICES
9.1.1. Access to the Conditions
These remote contracting conditions are available to users at any time, by means of a link on the bottom of the website. These conditions may be amended from time to time, which is why users are recommended to read and check them every time they contract a product and/or service.
It is impossible to contract any product and/or service without first accepting these Conditions and the Privacy Policy, as well as the conditions applicable to the contract corresponding to the specific product and/or service being contracted.
9.1.2. Information about remote contracting
The following information is provided in fulfilment of the regulations in force in terms of remote contracting:
a) Procedures to be followed to enter the contract:
The user must fill-in the respective form with his/her personal data. The personal data requested are subject to the regulations on the protection of personal data, the sending of said form constituting acceptance of the unequivocal proof of your consent to contract the product and/or service, or, in the case of products and/or services of deferred contracting (subject to scoring, risk analysis, etc.) unequivocal proof of your request for contracting. The procedure for the processing of the data shall be the procedure described in the
Privacy Policy.
After the contracting procedure, the user shall receive an e-mail at the address provided in a maximum term of twenty-four (24) hours This e-mail will inform you of the product and/or service contracted and/or requested and will include a link to the contractual conditions applicable to the product and/or service contracted. It is recommended that you print and/or download them as the contractual conditions may be subject to subsequent modification, with the latest ones remaining in force on the portal.
The confirmation of the contract using any means of communication, by the RACC to the User, shall imply the execution of the contract according to what is established in article 1262 of the Spanish Civil Code. The effective admission and/or the delivery of the product and/or provision of the service purchased by the User will happen according to what is established in the respective website of the product and/or service and according to the information provided by the RACC to the user in each case.
In the case of products and/or services with deferred contracting (subject to scoring, risk analysis, etc.), the user will receive information on the status of their request and finally, if their request is accepted, they will receive confirmation of the purchase, which will imply the conclusion of the contract in accordance with the provisions of article 1.262 of the Civil Code.
b) Storage of the electronic document with which the contract is executed:
The e-mail shall be stored by means of its inclusion in a data base.
c) Technical means made available to the User to identify and correct mistakes in the data he/she has entered:
The User will be able to identify and correct his/her data by sending an e-mail to the address specified in each case or through the Virtual Office of the RACC in Facebook and Twitter.
d) Language in which the contract can be executed:
The user may fill-in the form, access and receive the contracting conditions in Spanish and Catalan.
The price, means of payment, delivery time, guarantees and return of the products and services are specified in each page of the contracted product and/or service.
The User may at any time print out his or her Terms and Conditions or download them onto his or her computer.
The position of the user in the electronic contract cannot be transferred or assigned, neither totally or partially, to a third party without the previous consent of the RACC or the offerer/seller of the product and/or service.
The user accepts that the RACC may assign its position in electronic contracts to third parties, informing the user about this fact, and always provided that the third party will comply with the orders.
In order to facilitate contracting and receive information about new products and/or services, the User, in accordance with article 22.1 of Law 34/2002, authorises the RACC to send him/her advertising by e-mail about the products and/or services offered by the RACC.
9.1.3. Products and Services
The products and services offered by the RACC can be accessed through the portal. The price, promotions, means of payment, contracting conditions and general information about the product and/or service are available in each website.
9.1.4. Responsibility of the user
The user knows and accepts that the access to and use of the portal, as well as the selection and management of any product and/or service order is made freely, after being previously and duly informed about the contracting conditions.
Consequently, from the liberty and autonomy of his/her will, the user is responsible for complying with the commitments taken in the electronic contracts he/she executes and takes responsibility for the acts and contracts that the RACC may execute with suppliers and third parties in order to comply with the order made and accepted.
9.1.5. Rights of the user
When fulfilling his/her commitments, the user gets the right to receive the product and/or service in the terms and conditions that were established in the Contract Conditions.
9.1.6. Commercial Guarantee and Consumer Rights
Following the terms established by the current regulations in terms of consumer and user defence, as regards products, the user has the right to repair, replacement, reduction of the price paid and termination of the contract. The guarantee period is of 2 years from the date of delivery. The commercial guarantee offered by the products shall be clearly identified on the side of each of them as Specific Conditions of it.
In case of services, they shall be guaranteed according to what is established in the specific regulations applicable to services. Services which do not have specific regulations will have a guarantee period of 6 months from the date on which the last action of the provision was performed.
9.1.7. Right of withdrawal
According to what has been established in the regulations in force as regards the defence of consumers and users, the user that makes a distance contract shall have a period of 14 calendar days to withdraw from the contract, from the date of receipt of the product that is the object of the contract or from the day of the execution, if the object is the provision of services.
To exercise this right, the user must follow the instructions given in the purchase withdrawal document. The right to withdraw shall not be applicable for service provision contracts, the performance of which has already started, with the agreement of the consumer and user, before the end of the 14-day period.
9.1.8. Liability exemption of the RACC
RACC shall not be liable for any interruption of the electronic contracting service that may arise out of facts that are not attributable to its organisation, especially those that may be caused by the communication networks used to make the portal work and manage it, as well as the communications by e-mail.
9.1.9. Duration of the service
RACC reserves the unilateral right to cancel the electronic contracting of any of its products and/or services at any time, without the need to notify the users and with the only obligation of complying with the contracts that were executed before the cancellation.
9.1.10. Means of payment
Payment must be made by VISA and MasterCard. In the event that the product and/or service contracted involves the payment of a periodic fee, the IBAN will be requested.
The RACC declares that it does neither have access to nor saves sensitive data related to the means of payment used by the user. Only the entity that processes the payment has access to these data for the management of the payments.
The payment procedure is performed with a secure server using the TLS (Transport Layer Security) protocol. It is a cryptographic protocol that provides for a secure communication via the Internet, so that the data are transferred to the RACC coded, hindering any third party from reading or manipulating them.
In the event that deferred products and/or services are contracted (subject to scoring, risk analysis, etc.), the user will receive information on the status of their request. In the event that the request is not accepted, the RACC will inform the user and will proceed, where appropriate, to reimburse the amount paid by the user.
9.1.11. Communications
See section 8.1 of the Conditions of Use
9.1.12. Applicable Law and Jurisdiction
See section 8.2 of the Conditions of Use
10. REMOTE CONTRACTING OF FINANCIAL SERVICES
10.1 Products and Services
The products and services related to insurances are offered by the company RACC MEDIAGENT, S.A.U., Exclusive Insurance Agency of GACM SEGUROS GENERALES COMPAÑÍA DE SEGUROS Y REASEGUROS, S.A.U., authorised to operate in the branch of life, accident and health insurance (including health care) with AGRUPACIÓN AMCI DE SEGUROS Y REASEGUROS, S.A. Registration number: C0708A58201740, Registro Administrativo Especial de Mediadores de Seguros de la D.G.S.F.P.
The rest of the financial products are offered by the RACC.
10.2 Prices
The prices of the different products and services are those resulting from the data provided by the user and, therefore, are subject to change depending on the circumstances of each case. Some of the financial services offered through the portal are of an insurance nature, so the period of validity of the information is that established by each insurance company.
10.3 Right of withdrawal
The right to withdraw from the contract only applies when the contract has been concluded under the conditions of a remote sale. The deadline for exercising this right in the case of insurance contracts is 14 calendar days from the conclusion of the contract. However, in the case of life insurance, it is 30 calendar days when the consumer is informed that the contract has been concluded.
The right of withdrawal shall not apply to the following insurance contracts: travel or luggage contracts with a duration of less than one month, those that fulfil an insurance obligation of the policyholder, those that have an effect shorter than the withdrawal period or those that have been executed at the express request of the consumer.
This right may be exercised by following the instructions indicated in the withdrawal document. If the contract is executed, the right of withdrawal shall be lost.
10.4 Complaints
To make a complaint or claim about any GACM Group insurance policy that the user has taken out through the RACC, he/she can download and fill in the specific form for this action, in accordance with the Regulations of the GACM Group’s Customer Care and Defence Service. This complaint will be reviewed and studied, and the user will be informed of the resolution within the legally established deadlines.
The administrative body supervising our insurance and mediation activity is the Dirección General de Seguros (DGS), p.º de la Castellana, nº 44 – 28046 de Madrid.
PRIVACY POLICY
Check the RACC’s privacy and video surveillance policy.
Your privacy is very important to the RACC.
We have drawn up this privacy policy in order to provide you with information on the personal data compiled by the RACC through our interactions with you, how we use the data and with which purpose.
Please consider that whenever we refer to “personal data”, we refer to any and all information about a natural person (not a company) which has been identified or the identity of which can be established.
What personal data are collected by the RACC?
The data we collect depend on the context of your interactions with the RACC, as well as the products and services you want to hire. Among the data we collect there are names, contact details, demographic data, payment data and identification credentials.
We may also obtain personal data from third parties, primarily from:
– Publicly available sources, such as open government databases or other publicly available data.
– Data brokers from whom we obtain demographic data to supplement the data we collect.
Who is responsible for the processing of your data?
The responsible for the processing of your data is the RACC or the company of our Group that offers the hired service.
– Identity: Reial Automòbil Club de Catalunya (RACC or the Club) – Tax-ID: G-08.307.928; or the company of the RACC Group that offers the hired service (see www.racc.es/quienessomos).
– Postal address: Avenida Diagonal, 687- 08028 Barcelona.
– Telephone: 900 357 357
– E-mail: inforacc@racc.es
– Contact of the RACC’s Data Protection Officer: dporacc@racc.es
Which is the purpose of the data processing?
At the RACC, we process the data that you provide us at any moment of your relation with the Club, with the following purposes:
1. Purposes related to the contractual or organic relationship that binds you to the RACC
– To manage your status as a member of the RACC.
– To inform you of the benefits and advantages you enjoy as a member of the RACC.
– To provide you with the services you have contracted as a customer or member of the RACC.
– To receive the information requested.
– To expedite the management, administration, study, review, acceptance or rejection of requests for products or services through the portal.
– To facilitate the user’s access to and use of the portal quickly and correctly.
This processing is necessary to formalise your status as a member of the RACC or to provide you with the service you request. In the event that you object to the processing of your data in connection with your membership of the Club or the contracting of any product or service, this will result in the immediate cancellation of your membership or the non-provision of the product or service contracted.
2. Purposes based on the legitimate interests of the RACC
– To offer or recommend RACC services or products that may be of interest to you.
– To draw up a commercial profile that allows us to optimise the aforementioned purpose. Under no circumstances will automated decisions be taken on the basis of this profile for any purpose other than that indicated. In particular, the commercial profile will in no case be used for scoring purposes.
– Communicate your data to RACC Group companies (see www.racc.es/quienessomos) for administrative purposes or to comply with legal obligations, such as the prevention of money laundering and the financing of terrorism.
3. Purposes that require your express consent
– To offer or recommend RACC services or products that may be of interest to you after you have ceased to be a member or after the services you have contracted or shown interest in have been provided.
This processing will only be carried out if you have given your consent by ticking the box provided for this purpose. Failure to consent to any of the purposes indicated will not entail any consequence in the contractual or organic relationship that you maintain with the RACC.
We remind you that, at any time, you may object to the processing of your data, especially in the case of the sending of commercial offers.
Any information, offer or recommendation may be sent by any physical or telematic means (e-mail, fax, SMS, social networks, mobile applications, etc.).
To which recipients will your data be disclosed?
Your data will be disclosed to the RACC Group. You will find a list of the RACC Group companies at www.racc.es/quienessomos. The disclosure of your data will be made with the following purposes:
– To offer or recommend services or products of the RACC Group that might be interesting for you.
– To comply with legal obligations. The RACC will disclose your data to public and legal bodies when forced by law to do so.
– For internal administrative purposes, such as making the hiring of products and services of other companies of the RACC Group easier.
In addition, your data will be communicated to third party companies when you purchase, through the RACC, products and/or services supplied, organised and/or provided by them. The purpose of such communication and the basis of the legitimacy of the data processing is the execution of the contract.
Likewise, we inform you that certain service providers of the RACC, both national and international, may get access to your data and process them on behalf and at the expense of the Club, within the framework of the provision of services (legal advice, IT companies, security companies, call centre, etc.).
Which are your rights when providing us your data?
You may exercise your right of access, data portability, rectification, erasure, limitation, object and not to be subject to a decision based solely on automated processing. Likewise, you have the right to withdraw the given consent at any time.
– The right of access allows you to know and receive the information about your personal data that are being processed, free of charge.
– The right to data portability enables you to request the delivery of your data in a structured format, of common use and mechanically readable, or, provided that technology allows, to forward them to another data controller.
– The right to rectification allows you to correct mistakes, change the data that may be inexact or incomplete, and guarantee for the correctness of the information that is being processed. The right to erasure allows you to request the erasure of the data that are being processed, regardless of the duty of blocking.
– The right to restriction of processing allows you, in certain cases, established by law, to request your data to be blocked and the access to be limited only to the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.
– The right to object allows you to object to the processing of your data or to stop the processing.
– The right not to be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affects you.
In order to exercise these rights, you may use the standard forms available at: www.racc.es/LOPD.
You may also make use of these rights by addressing the Data Protection Controller at the RACC, sending an e-mail to: dporacc@racc.es; or by regular mail to: Avenida Diagonal, 687- 08028 Barcelona (A/A. Delegado de Protección de Datos del RACC). You will have to submit a copy of your Personal ID or official document.
You do also have the right to lodge a complaint at the Spanish Data Protection Agency. You will find the necessary information at:www.agpd.es.
How did we get your data?
Your data has been provided to us directly by you or by the member who has contracted the corresponding modality, or through other RACC Group companies, or through open and publicly accessible sources of information.
These open sources may be official newspapers and bulletins, public registers, telephone directories, lists of persons belonging to professional associations, official lists for the prevention of fraud, social networks and the internet, and third party companies to which you have given your consent for the transfer of your data to the RACC.
The categories of the data that are processed are identification data (name, surname and ID) and contact data (postal address, e-mail address, telephone number).
For how long will we keep your data?
The personal data provided will be kept for as long as they are necessary for the purpose they were collected.
In any case, once you have left the Club or the last contract or service you contracted with the RACC has ended, for whatever reason, your data will be automatically cancelled after 5 years in the case of former members, 3 years in the case of former clients and 1 year in the case of commercial interests.
You may also withdraw your consent at any moment. In such case, we will also proceed to cancel your data.
The cancellation of the data will be made by blocking. With this method, the RACC will have no access to your data, and the data will only be processed if requested by public or legal authorities and to respond in case of a liability issue related to the processing of data, particularly for the processing and defence in case of claims lodged at the Spanish Data Protection Agency. We will keep your data blocked during the terms established by the applicable regulations or, given the case, in the contractual relations with the RACC, and we shall proceed to their physical erasure once these terms have finished.
IF YOU HAVE APPLIED FOR THE RACC MASTER CARD, PLEASE NOTE THE FOLLOWING:
What personal data will be processed?
The identification data and the direct debit provided to the RACC for the direct debit of the membership fee.
Once the card has been activated, the RACC will inform CaixaBank Payments&Consumer, E.F.C. E.P., S.A.U. or Banco Sabadell, S.A. of any updates or modifications to your details.
Based on the legitimate interest of the RACC in the comprehensive management of the products and services it offers to its members, the RACC will access the information that allows it to know the status of the RACC Master Card (registration, blocking, cancellation or withdrawal), the aggregate information on consumption made using the card, the sector of activity, the merchant and the Credit limit drawn down, for the following purposes:
- To deal with incidents and/or requests from our members arising from the possession or use of the RACC Master Card.
- To draw up and manage loyalty programmes, incentive campaigns and the calculation of bonuses and discounts aimed at RACC members.
In the event that the banking entities have the specific consent of the member, the RACC will have access to detailed and personalised information on the consumption made with the RACC Master Card, and the credit limit of the same, so that the RACC may process it for commercial purposes, including the creation of profiles.
What is the legitimacy for the processing of your personal data?
The consent of the interested party for the processing of the card application.
The legitimate interest for the comprehensive management of the products and services offered by RACC to its members.
To which recipients will your data be disclosed?
If your direct debit is from the la Caixa Group, the RACC will communicate your personal details to CaixaBank Payments E.F.C. E.P.P., S.A.U. (“la Caixa” Group), with VAT no. A-58513318 and registered office at Gran Vía Carles III, 94 Torre Oeste, 08028 Barcelona. If your direct debit is from any other bank, the RACC will communicate your personal details to Banco Sabadell, S.A., VAT no. A-08000143, with registered office at pl. Sant Roc, nº 20, de Sabadell, 08021.
For what purpose will your data be communicated to the financial institutions?
So that the aforementioned financial institutions can proceed with the stamping of the credit card, which will be sent without activation, and so that the user can process the application to contract it, if interested. Likewise, and for this purpose, the contractual conditions and activation instructions will be sent to the user together with the card.
How long will these financial institutions keep your data?
For a maximum of five months, if you have not activated the card. After this period has elapsed, the data will be cancelled if the user has not requested the formalisation of the aforementioned contract. If you have activated the card, your data will be kept in accordance with the terms of the contract with the bank.
What are your rights with respect to financial institutions?
You may access your data at any time to request consultation, updating, rectification or cancellation by contacting:
– CaixaBank Payments, E.F.C. E.P., S.A.U., with VAT no. A-58513318 and registered office in Madrid, carrer Caleruega 102, CP 28033; or
– Banc Sabadell, S.A. (Banc Sabadell), with VAT no. A-08000143 and registered office in Alacant, Av. Óscar Esplá, 37, CP 03007
Video surveillance in RACC Group facilities:
Responsible for processing: Your personal data are processed by Real Automóvil Club de Cataluña (RACC GROUP). You can contact the RACC Data Protection Delegate at the following address: dporacc@racc.es.
Purpose of the processing: Personal data will be processed for the purposes of video surveillance and security of persons, goods and facilities.
Legitimisation of the processing: The processing of your personal data is carried out on the basis of legitimate interest in the protection of persons, goods and facilities of the RACC.
Recipients: If requested, the images may be communicated to Judges or Courts or to the State Security Forces and Bodies that request the recordings. This communication is based on the fulfilment of a legal obligation and the prevention of crimes.
Preservation of the Data: The images shall be deleted no later than one month after they are taken, unless they are required to be retained by the authorities. Recording systems shall be located in a guarded or restricted-access location, and only authorised personnel shall have access to the images.
Rights: You may exercise the following rights: access, erasure and restriction of the data processing by addressing the Data Protection Controller at the RACC, sending an e-mail to: dporacc@racc.es.; or by post to: Avenida Diagonal, 687- 08028 Barcelona (A/A. Delegado de Protección de Datos del RACC). You will have to submit a copy of your Personal ID or official document.
Basic information on Servihogar Gestión 24H when acting as data controller:
SERVIHOGAR GESTIÓN 24HORAS, S.L.U., a RACC Group company that provides technical assistance, repairs, installations and home improvement services, with C.I.F. B-66774183 and address at Av. del Vents, 9, 5ª de BADALONA, as the party responsible for the processing of your data, will use the data provided to provide the service requested and to monitor it by any means, including electronic means.
We will carry out this processing on the basis of your service request. You may exercise your rights of opposition, access, rectification, deletion, limitation, portability, revocation of consent and challenge any decision based on the automated processing of the data by emailing dporacc@racc.es. You can consult the Additional Information on the Processing of your data in the RACC Group’s privacy policy.
Is this privacy policy subject to updates?
Yes, we may change our privacy policy as we add new services and products to our offerings, and as technology and legislation change.
To find out when this privacy policy was last revised, please refer to the “last updated” legend at the bottom of this page.
We are committed to ensuring that the latest version of our privacy policy is the one that is accessible at all times on our website.
Versions of the Privacy Policy
| Version | Date |
| Version 1 | 25/05/2018 |
| Version 2 | 14/08/2018 |
| Last updated | 16/04/2020 |
| Version | Date |
| Version 1 | 25/05/2018 |
| Version 2 | 14/08/2018 |
| Last updated | 16/04/2020 |