See the conditions of use and the privacy policy and cookie policy of the site.
CONDITIONS OF USE
1. DEFINITIONS
In these conditions of use, the following terms shall mean:
RACC: Reial Automòbil Club de Catalunya, with address at Av. Diagonal, nº 687, Barcelona, registered with the Directorate General for Law and Legal Entities under number 43035 (TIN G-08307928), the company that owns the Portal.
Terms of use: The terms and conditions that regulate the legal relationship between the RACC and the user in their access to and use of the website.
Portal: The website (url) https://asistenciab2b.racc.es/
User: Any natural or legal person who accesses and uses the Portal.
2. SERVICE RENDERED
2.1 The service
The service provided by RACC is to offer users access to and use of the Portal to consult the assistance services provided to corporate clients by the RACC Group, as well as to request information about them.
3. RIGHTS AND OBLIGATIONS OF THE USERS
3.1 User responsibility
Users are aware of and voluntarily accept that they use the Portal, in all cases, under their sole and exclusive responsibility.
Users shall be liable for damages of any kind that RACC may suffer as a result of breach of any of the obligations to which they are subject hereunder or by the law in relation to the use of the Portal.
3.2 Compliance with the laws
Users undertake to access and use the Portal in accordance with the law, the conditions of use, and all generally accepted morals and good customs. Likewise, users undertake not to use the Portal for illicit or illegal purposes, or purposes that are harmful to the rights of third parties or which may damage or render useless the Portal or third party rights in any way.
3.3 Non-interference with the Portal
Users expressly represent, warrant and undertake not to send, transmit, distribute or publish material through the Portal that (i) restricts or prevents other users from using and enjoying the Portal; (ii) is unlawful, threatening, abusive, harmful, libellous, defamatory, hateful, racist, obscene, vulgar, offensive, pornographic, religiously disrespectful or indecent; (iii) constitutes or may constitute facts that could give rise to civil or criminal claims; (iv) injures, violates, plagiarises or infringes the rights of third parties, including intellectual property rights; (v) contains viruses or other harmful components that may interrupt, destroy or limit the functioning of any computer software or hardware; (vi) cannot be transmitted by users, and; (vii) is unsolicited or subliminal advertising material, or; (viii) contains false or misleading indications and instructions.
Users expressly represent, warrant and undertake (i) not to interfere with the Portal or servers connected to the Portal and to obey the Portal’s requirements, systems and procedures; (ii) not to gain unauthorised access to other systems through the Portal; (iii) not to influence the Portal in a manner that adversely affects the transactions of other users; (iv) not to threaten or coerce other users; (v) not to store or collect personal or professional data on other users; (vi) not to act falsely and without authorisation for and on behalf of other persons or entities; (vii) not to engage in practices that represent unfair competition.
Users expressly represent, warrant and undertake not to display, sell, transmit, use, store, extract or exploit personal or business names, addresses, telephone and fax numbers, e-mail addresses, listings, prices, fees or any other information relating to the Portal or users.
3.4 Information on data processing
4. MODIFICATION OF THE TERMS OF USE AND OF THE PORTAL
The RACC may change the total or partial content of the conditions of use available and accessible at the bottom of each page of the Portal at any time. Browsing the Portal implies (i) acceptance of the conditions of use of the Portal and that (ii) said acceptance is permanent, constant and ratified, and shall at all times be understood to refer to the conditions of use in force at any given time.
5. PROPERTY RIGHTS
Users acknowledge and agree that the Portal and any software used in connection therewith contains proprietary and confidential information that is protected by intellectual and industrial property laws. Without the express consent of the RACC, users may not modify, rent, lend, sell, copy, reproduce, transmit, distribute or create derived works based on the Portal or its content. Users may not link the Portal to another Portal, resell or redistribute any part of the Portal, or provide third party access to it.
Non licence: The RACC does not grant any licence or authorisation of any kind for use of its intellectual or industrial property rights, or any other rights related to the Portal or its content.
6. COMPENSATION
Users shall defend, indemnify and hold the RACC, its branches, directors, owners, employees, agents, collaborators, shareholders, business partners and suppliers unharmed by any and all liability, costs, damage and losses caused to them as a result of (i) the users’ use of the Portal, (ii) the users’ breach of the terms of use, (iii) any dispute or litigation between the users and a third party, (iv) user infringement of third party rights.
7. GENERAL
7.1 Communications
All communications to be made between RACC and the users will be directed through the communications function of the Portal.
The RACC’s response will depend on the volume of messages received and the complexity of the issues raised.
The data provided by users in such communications will be processed in accordance with the applicable data protection provisions.
7.2 Applicable law and qualified jurisdiction
The Portal and its conditions of use shall be governed and interpreted by the laws in force in Spain.
The RACC and the users shall make all reasonable efforts to amicably resolve any dispute arising out of or relating to these Terms of Use and/or the Portal.
If the parties should be unable to resolve any dispute, the Courts or Tribunals qualified to resolve them shall be those that correspond according to the regulations and/or contract in force.
7.3 Assignment or transmission
The user rights and obligations on the Portal may not be assigned or transferred, in whole or in part, by users to third parties without the prior consent of the RACC to that effect.
Users hereby authorise the RACC to assign their rights and obligations on the Portal to third parties, exclusively for the purposes indicated in the Privacy Policy section and always in accordance with the provisions of current legislation on data protection.
7.4 Preservation of the legal relationship
If any clause of the Portal or of these terms of use is declared totally or partially null or ineffective, the nullity or ineffectiveness will only affect that provision or that part of it which is null or ineffective. The remaining clauses of the Portal or of the terms of use shall subsist and such provision, or the part of it that is affected, shall be deemed not to have been included unless, being essential to the clauses or terms of use as a whole, it should affect them.
7.5 Single agreement
The terms of use contain the sole agreement between the parties on the subject matter of the legal relationship between them.
PRIVACY POLICY
Your privacy is very important to the RACC.
We have drawn up this Privacy Policy to provide you with information about how we process the contact details you provide and how we use those details and for what purpose.
Who is responsible for processing your data?
The data controller responsible for processing your data is the RACC.
– Identity: Reial Automòbil Club de Catalunya (RACC or the Club) – TIN: G-08307928.
– Postal address: Avenida Diagonal, 687- 08028 Barcelona.
– Telephone: 900 357 357.
– Email: inforacc@racc.es
– RACC Data Protection Officer contact: dporacc@racc.es
For what purpose do we treat your data?
Your contact details will be processed in order to provide you with the requested information about our assistance services by any means, including electronic.
On what grounds do we process your data?
Your contact data are processed on the basis of your express consent.
To which recipients will your data be communicated?
Your data will be communicated to the RACC Group. The list of companies of the RACC Group can be found at www.racc.es/quienessomos.
Your data will be communicated with the following purposes:
– To offer or recommend RACC services or products that may be of interest to you.
– For internal administrative purposes, such as the facilitating of the contracting of products and services from other entities of the RACC Group.
Furthermore, and for compliance with its legal obligations, the RACC will communicate your data to the competent public and judicial bodies when it has the legal obligation to do so.
What are your rights when you provide us with your data?
You may exercise your rights of access, portability, rectification, deletion, limitation and opposition to not being the subject of a decision based solely on automated processing. Likewise, you may revoke the consent given at any time.
– The right of access allows you to know and freely obtain information about your personal data submitted to treatment.
– The right of portability allows you to request the delivery of your data in a structured format of common use and of mechanical and interoperable reading or, whenever the technology allows, that we transmit your data directly to another person responsible.
– The right of rectification allows you to correct errors, change data that prove to be inaccurate or incomplete and guarantee the truth of the information that is the object of treatment. The right of suppression allows you to request that the data subject to processing be deleted, without prejudice to the duty to block them.
– The right of limitation allows you, in certain cases stipulated by law, to request that your data be blocked and that access be restricted only to the purposes of making, exercising or defending claims, protecting the rights of another natural person or legal entity, or for reasons of public interest.
– The right of opposition allows you to request that your personal data are not or are no longer processed.
– The right not to be the subject of a decision based solely on automated means, if the decision has legal effects on you or significantly affects you in a similar way.
To exercise the specified rights, you can use the forms placed at your disposal at: www.racc.es/LOPD.
You can also exercise any of these rights by contacting the Data Protection Officer of the RACC, by sending an email to: dporacc@racc.es; or by mail to: Avenida Diagonal, 687- 08028 Barcelona (A/A. RACC Data Protection Officer). You must provide a copy of your ID or official document that accredits you.
You also have the right to file a claim with the Spanish Data Protection Agency. You have the necessary information at: www.agpd.es.
How have we obtained your data?
Your data have been provided to us directly by you.
The categories of processed data are the contact details specified in the form, which should be professional contact details as this site offers support services aimed at corporate clients.
How long will we keep your data?
The personal data provided will be kept as long as they are needed for the purpose for which they were collected.
You may also revoke your consent at any time, in which case we will also proceed to cancel your data.
Your data will be cancelled by blocking. With this method, the RACC will not have access to your data and will only treat them to make them available to the public or judicial authorities and to attend possible responsibilities related to the treatment of the data, in particular for the exercise and defence of claims before the Spanish Data Protection Agency. We will keep your blocked data for the times stipulated in the applicable provisions or in the contractual relations maintained with the RACC, and will suppress them physically once said terms have elapsed.
Is this Privacy Policy subject to updates?
Yes. We may change our Privacy Policy to adapt to various changes, for example, legislative changes.
To find out when this Privacy Policy was last revised, please refer to the “Last update” table at the bottom of this page.
We are committed to ensuring that the latest version of our Privacy Policy is accessible on our website at all times.
Video surveillance in RACC Group facilities:
Responsible for processing: Your personal data are processed by Real Automóvil Club de Cataluña (RACC GROUP). You can contact the RACC Data Protection Delegate at the following address: dporacc@racc.es.
Purpose of the processing: Personal data will be processed for the purposes of video surveillance and security of persons, goods and facilities.
Legitimisation of the processing: The processing of your personal data is carried out on the basis of legitimate interest in the protection of persons, goods and facilities of the RACC.
Recipients: If requested, the images may be communicated to Judges or Courts or to the State Security Forces and Bodies that request the recordings. This communication is based on the fulfilment of a legal obligation and the prevention of crimes.
Preservation of the Data: The images shall be deleted no later than one month after they are taken, unless they are required to be retained by the authorities. Recording systems shall be located in a guarded or restricted-access location, and only authorised personnel shall have access to the images.
Rights: You may exercise the following rights: access, erasure and restriction of the data processing by addressing the Data Protection Controller at the RACC, sending an e-mail to: dporacc@racc.es.; or by post to: Avenida Diagonal, 687- 08028 Barcelona (A/A. Delegado de Protección de Datos del RACC). You will have to submit a copy of your Personal ID or official document.
Basic information on Servihogar Gestión 24H when acting as data controller:
SERVIHOGAR GESTIÓN 24HORAS, S.L.U., a RACC Group company that provides technical assistance, repairs, installations and home improvement services, with C.I.F. B-66774183 and address at Av. del Vents, 9, 5ª de BADALONA, as the party responsible for the processing of your data, will use the data provided to provide the service requested and to monitor it by any means, including electronic means.
We will carry out this processing on the basis of your service request. You may exercise your rights of opposition, access, rectification, deletion, limitation, portability, revocation of consent and challenge any decision based on the automated processing of the data by emailing dporacc@racc.es. You can consult the Additional Information on the Processing of your data in the RACC Group’s privacy policy.
Is this privacy policy subject to updates?
Yes, we may change our privacy policy as we add new services and products to our offerings, and as technology and legislation change.
To find out when this privacy policy was last revised, please refer to the “last updated” legend at the bottom of this page.
We are committed to ensuring that the latest version of our privacy policy is the one that is accessible at all times on our website.